Here is an introduction to our project, we want to support those who are going through a crisis by ensuring they have food in their homes.
Kensington & Chelsea Foodbank was established by Notting Hill Methodist Church in Ladbroke Grove in October 2018, under the umbrella of the Trussell Trust. To date we have fed over 700 people who are going through various crises, ranging from unemployment and low income to health-related issues. We are completely reliant on donations from local people and organisations for the food, which we then distribute to our clients. Most of the food we receive is non-perishable. We receive regular donations from local people, St. Clement’s Church and Queens Gate School, but have also received generous donations from Imperial College, Marlborough Primary School, Pembridge Day Hospice, Kensington Park School, Chelsea Community School and Colville nursery, to mention a few. We have also received generous monetary donations from Hampshire School Chelsea, Tonic UK, Holland Park Resident Association, as well as others. Much of our toiletries are donated through The Communication Store based in Kensington.
Kensington & Chelsea is an inner London borough – the smallest borough in London, and one of the most densely populated areas in the country. It has areas of both great affluence with some very high incomes (including the highest average incomes in London), and of poverty: income inequality is higher here than any other borough by a considerable margin. There are pockets of deprivation in the borough, particularly in the north end of Kensington and Chelsea, where the foodbank is based. In this area there are above-average rates of poverty, child poverty, and receipt of out-of-work benefits. These are not confined to this part of the borough, but are more concentrated here. Statistics show 29% of children in Kensington & Chelsea are living in poverty.
Frontline care professionals such as social workers, the police, GPs and teachers issue food vouchers to people in crisis. At distribution sessions, people can come and exchange these vouchers for three days’ worth of nutritionally-balanced food. We are pleased that we are also able to offer support from the Kensington Citizen’s Advice professionals, who give advice and guidance for those with queries regarding universal credit. When clients come along you will be greeted by volunteers who will help you to prepare your food parcel. You can read more about visiting the foodbank here.
Handling complaints: policy and procedure
The Kensington & Chelsea Foodbank is committed to working in an clear and accountable way that secures all those involved with us. But we are aware that we may not always get things right and we are happy to receive comments and complaints from clients, referral agencies, volunteers and anyone else we may work with. Our complaints policy is aimed to be effective in fostering transparency, fairness, and a culture that will allow us to continuously improvement our work in supporting those in food poverty in this community.
If you wish to make a complaint anonymously or do not provide contact details, then we will treat it as a comment and will be unable to advise you of the outcome of the investigation. If your complaint contains abusive or offensive language, then we reserve the right to not respond. We reserve the right to report any such communication to the Police. If you wish to make a suggestion, comment or complaint please email: [email protected] Complaints procedure