Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

Please note we primarily provide support for Residents living within the Borough of Kensington and Chelsea. To find your nearest Foodbank please check on the Trussell Trust website

1. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

  • If you can’t afford food, you can call 0808 2082138 (freephone) to speak to a trained and independent Citizens Advice agent (Monday to Friday, 10am to 5pm).  The Help through Hardship helpline . Please note this number is for people who do not have enough money for food.
  •   Alternatively, please call 0808 278 7982   to speak to CA Kensington & Chelsea who will be able to issue you with a food bank voucher if necessary. Or  fill the following form
  • The ClementJames Centre (St Clements Church) 0207 221 3548  Centre 95 Sirdar Road London W11 4EQ
  • -Look Ahead (Care, Support and Housing) 0746 492 8203 123 Lancaster Gardens London W11 1QS
  • Nova New Opportunities 02089602488 (Monday -Thursday and home based on Fridays.) 2 Thorpe Close Ladbroke Grove London W10 5XL
  • -Grenfell Health & Wellbeing Service 02086376279/ 0800 0234 650 (24/7) Main Building Lower Ground Floor St Charles Centre for Health and Wellbeing, Exmoor St, London W10 6DZ
  • Volunteer Centre Kensington & Chelsea 0208 9603722 1 Thorpe Close London W10 5XL

If you need a food voucher and cannot get one, please contact the foodbank directly.

If you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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