How to get help

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

Please note we primarily provide support for residents living within the Borough of Kensington and Chelsea. To find your nearest food bank please check on the Trussell Trust website

1. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate. Agencies we work with include:

• The Help through Hardship helpline. This is a free phone service delivered in partnership with Citizens Advice.
  • Call 0808 2082138 (freephone). Monday to Friday, 10am to 5pm.
• Citizens Advice Kensington & Chelsea.
  • Call 0808 278 7982 or submit this online form
• The Clement James Centre (at St Clements Church).
  • Call 0207 221 3548
  • Address: 95 Sirdar Road, London, W11 4EQ
• Look Ahead (Care, Support and Housing).
  • Call 0333 010 4600
  • Address: Lancaster Gardens, London, W11 1QS
• Nova New Opportunities.
  • Call 02089602488 (Monday -Thursday and home based on Fridays.)
  • Address: 2 Thorpe Close Ladbroke Grove London W10 5XL.
• Grenfell Health & Wellbeing Service.
  • Call 020 8637 6279/ 0800 0234 650 (24/7).
  • Address: Main Building Lower Ground Floor, St Charles Centre for Health and Wellbeing, Exmoor St, London, W10 6DZ.
• Volunteer Centre Kensington & Chelsea
  • Call 0208 9603722
  • Address: 1 Thorpe Close, London, W10 5XL.

If you need a food voucher and cannot get one, please contact the foodbank directly.

If you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find our location and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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